Privacy Policy

Privacy Policy – Frern Joia

 

Your privacy is of the utmost importance to us at Frern Joia ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website [www.frernjoia.com] (the "Site"), purchase our jewelry, or interact with our services.

We are committed to protecting your data in accordance with applicable data protection laws, including Brazil's Lei Geral de Proteção de Dados (LGPD - Law No. 13.709/18) and other relevant international standards.

 

1. Data Controller

 

Frern Joia, registered under [Your Company's Legal Name/CNPJ], with its headquarters at [Your Company's Full Address], is the controller of the personal data collected through this Site and is responsible for its processing.

 

2. What Data We Collect

 

We collect information to provide and improve our services to you. This includes:

a) Information You Provide Directly:

  • Account & Order Data: Your full name, email address, phone number, and billing/shipping address.

  • Payment Data: Credit card details or other payment information. (Note: This is typically processed directly by our secure third-party payment gateways and is not stored on our servers).

  • Customization Details: Information required for custom orders, such as ring sizes, engraving text, or specific design notes.

  • Communications: Any information you provide when you contact our customer service, participate in a survey, or interact with us on social media.

b) Information We Collect Automatically:

  • Usage Data: Your IP address, browser type, operating system, and how you navigate our Site (pages visited, time spent, links clicked).

  • Cookies and Similar Technologies: We use cookies to remember your preferences (like items in your cart), analyze site traffic, and support our marketing efforts. You can control cookie preferences through your browser settings.

 

3. How and Why We Use Your Data

 

We use your personal data for the following legitimate purposes:

  • To Fulfill Your Order: To process your payment, create or customize your jewelry, and ship your order to the correct address.

  • Customer Support: To respond to your questions, resolve issues, and manage return or repair requests.

  • Communication: To send you order confirmations, shipping updates, and other transactional emails.

  • Marketing (With Your Consent): To send you newsletters, special offers, and news about new collections, only if you have opted in. You can unsubscribe at any time.

  • To Improve Our Store: To analyze website usage to understand customer preferences, improve our products, and enhance the user experience.

  • Security and Legal Compliance: To prevent fraud, protect our legal rights, and comply with our legal obligations.

 

4. Who We Share Your Data With

 

We do not sell your personal data. We only share your information with trusted third-party partners who are essential to our operations:

  • Payment Processors: To securely handle your payments.

  • Shipping & Logistics Partners: To deliver your orders (e.g., Correios, FedEx, etc.).

  • Engravers/Artisans: In some cases, third-party workshops may receive necessary details (like engraving text) to fulfill a custom order.

  • Marketing & Analytics Platforms: (e.g., Google Analytics, Meta) to help us understand site traffic and advertising effectiveness.

  • Legal Authorities: If required by law, a court order, or to protect against fraud.

These partners are legally and contractually bound to protect your data and use it only for the specific service they provide.

 

5. Data Security

 

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or destruction. This includes SSL (Secure Socket Layer) encryption for all data transmitted to and from our Site.

 

6. Data Retention

 

We will keep your personal data only for as long as necessary to fulfill the purposes for which it was collected (e.g., to complete your order) or to comply with legal, accounting, or tax requirements.

 

7. Your Rights

 

You have rights over your personal data. Subject to local laws, you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Request correction of any inaccurate or incomplete data.

  • Erasure ("Right to be Forgotten"): Request the deletion of your personal data.

  • Object to Processing: Object to our processing of your data for marketing purposes.

  • Withdraw Consent: Withdraw your consent at any time, for any processing that is based on your consent.

To exercise any of these rights, please contact us using the details below.

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.c